Terms of Use

1. Introduction

These terms and conditions ("Terms") together with any related order forms or purchase orders form a legal agreement between you ("User") and Ogle Technology Limited ("Ogle", "us", "we" or "our") relating to your use of the accommodation services provided via the website Ogle (the "Website"), including all related content and services made available on it and via the Website.

By using the Services or downloading anything from the website, you agree to these Terms on behalf of the applicable company, entity, or other organisation. If you do not agree to these Terms, you may not use the Services.

2. Ordering Policy

All orders placed through Ogle are subject to vendor availability and pricing. Users are advised to review their cart before finalizing purchases. Ogle does not guarantee the availability of all products listed on the platform.

Orders may be adjusted or cancelled by vendors in the case of stock shortages, with users promptly notified. Payment is required at checkout to confirm an order.

By using Ogle, you agree to abide by these terms and conditions. For further inquiries, contact Ogle support.

3. Refund Policy

Refunds are applicable under the following conditions:

• The booking is cancelled before inspection appointment is accepted by agents.
• The property does not match the appearance on Ogle, or is fake, as verified by Ogle support.
• Refunds will be processed in the original payment method within 7-14 business days.

Ogle reserves the right to deny refunds in cases of user negligence or unauthorized cancellations.

4. Cancellation Policy

Bookings can only be cancelled upon a request submitted through the app.

Customers are required to initiate cancellation promptly after placing the order.

A cancellation approval is subject to agents and vendors processes. If the appointment is already completed, cancellation requests may be denied.

Ogle reserves the right to reject repeated or unjustified cancellation requests.

5. Changes to Appointment

Ogle allows changes to appointment dates and time only before agent confirmation. Once confirmed, modifications such as adjusting schedule or changing day may not be feasible. For minor adjustments, users can contact customer support for assistance, but approval is not guaranteed.

6. Users Responsibilities

• Users must provide accurate and complete information when booking appointments, including address details and contact information.
• Ogle users must treat agents, landlords, and customer support staff with respect. Abusive or fraudulent behavior will result in account restrictions or termination.
• Users must ensure their accounts are secure and not share login credentials with others.

7. Inspection Policy

Ogle ensures prompt and efficient inspection booking through its network of verified agents and landlords.

8. Limitation of Liability

Ogle is a real estate platform that connects customers, agents, and landlords to properties. We do not own or operate the businesses listed on our platform. Therefore, we are not responsible for any issues or disputes that may arise during your transaction. Any concerns should be resolved directly with the agents.

9. Amendment of Terms and Conditions

Ogle reserves the right to amend these terms and conditions at any time. Any changes will be posted on our website, and continued use of the platform signifies your acceptance of the updated terms.

10. Contact Information

If you have any questions or need assistance, please contact our support team via email at support@ogle.com.ng.

By using Ogle, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Ogle for your accommodation needs.